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Support Engineer freshers jobs in Vapi

Covacsis Technologies Pvt Ltd - Vapi
Covacsis Technologies Pvt Ltd hiring B.Tech/B.E. - Electronics/Telecommunication, Computers, B.Sc - Any Specialization, Computers freshers in Vapi. If you are a B.Tech/B.E. - Electronics/Telecommunication, Computers, B.Sc - Any Specialization, Computers and looking for Support Engineer freshers jobs then kindly apply for this job
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About Company
Covacsis Technologies Pvt Ltd COVACSIS TECHNOLOGIES PVT. LTD.
Covacsis is currently located in IIT Bombay - has developed a solution to help production department to achieve next order of improvement in production cost, quality and productivity.
The solution is designed to prepare organizations to address the future challenges of production floor. We foresee that production department is likely to play even more vital role - more strategic in nature in a mid to long term.
In a short span of time after launching our solution we are engaged with leading companies like Castrol, Godrej, Tata Rallis, Sun Pharma, Cipla, IPCA Labs, Good Year, Raymond, Welspun, Ruby Mills etc.
Job Summary
B.Tech/B.E. - Electronics/Telecommunication, Computers, B.Sc - Any Specialization, Computers
0 Years
Tuesday, September 24, 2013
Candidate Profile
Working knowledge of Remote Access and Virtual Private Network.
Installation, configuration and troubleshooting of windows desktop and server maintenance activities.
Experience working in wireless network environment.
Must be a customer focused and have effective productivity/ work output.
The ability to be a good listener, and to really understand a customer problem and question and help them to resolve it.
Strong command-line Linux skills.
Excellent writing skills, most of work will be in written (Mail, Documentation).
Excellent telephone mannerisms, sometimes support will be provided on phone.
Handling customer cases via email systems
Vacancy Details
Fresher Fresher - Key Responsibilities:
Monitor, analyze and address reliability and performance issues.
Analyze problem, develop creative solutions and assess risks/benefits.
Developing strategies for resolving them and preventing future occurrences.
Assess and address compliance with applicable IP policies, Standards and Technical controls. Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.
Maintain weekly and monthly Support Excel sheets for references.
Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.

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