Customer Service Executive| Majorly Day Shift| Noida Bpo| Gurgaon Bpo| Noida Kpo Jobs
Solitaire Consulting At Gurgaon,noida
Customer care specialists are responsible for making outbound calls to new and existing customers regarding lead conversion. Using their knowledge of products or services as well as great pitching skills, these professionals address queries, provide support and convert leads for different products, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being pitched, great communication skills and lead conversion experience. The ability to cross-sell products is also essential.
Roles and Responsibilities
To make outgoing calls to customers & keep them informed about new products and services.
To convert the lead provided by the client.
To listen to objections and handle them effectively.
To enter the details of every interaction in the system researching, locating, and providing information.
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
For Telephonic Round:
Hiring for HGS, Concentrix, Teleperformance, Horizon KPO, I-Energizer, EXL, Jindal
HR JOB HUNT- 9205447824We do not charge for any hiring related activity.