Excellent Opportunity For Internship ational Voice Jobs
Speed Consulting Private Limited At Chennai
Opening for Process Management
Experience: 2-5 Years
Shift: 08.00 PM 04.30 AM
Rotational week off - 2 Days
Roles and Responsibilities:
Exhibit excellent telephone etiquette and client service skills.
Manage fulfillment activities, including incoming and outgoing documentation.
Provide interpretation of various policies, processes and procedures related to the HR transactions, products and services and ensure the advice is in accordance with Staff Rules
Thoroughly and accurately document all transactions and document fulfillments in case management or relevant system.
Conduct research and analysis for case resolution.
Escalate issues to Tier 2 support (HR Analysts) when unable to resolve personally.
Manage task checklists for specific transactions / events
Call Center Skills:
Excellent English Language Skills (both verbal and written)Grammar
Good conversation skills Tone
Ability to provide solutions and answers to client on phone (Just in Time Client Service).
Initiative to improve and pursue personal development and training opportunities.
Please feel free to reach me in case of further clarifications.
IF you are interested please revert me with your updated cv as well fill this details given below.
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Thanks & Regards.