Technical Support Job In Epeoples Solutions In Hyderabad

Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query
• Deliver Technical Support to Microsoft customers over remote troubleshooting and chat support
• This can be related to any computer/peripherals/networking related issues
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.


• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques
Skills required: -Basic understanding of the Windows Operating System & Office Suite (Word, Excel, Outlook, PowerPoint, OneNote, BCM, Publisher(std), Vista Mail, Outlook Express)
Advanced customer service skills
Clear written communication and typing skills
Demonstrated advanced problem solving skills
Preferred previous consultative selling experience
Education & experience: -BCA, MCA, BE, ME, Btech, Mtech or any computer technical couse,
3 years degree or diploma in hardware networking / trouble shooting 6months experience in international process
Salary: -204 to 3.

00 lacs pa
Location- Indore & jaipur
please walkin to the below mentioned address for interview
e People Solutions,4th Floor, RMK Plaza, Rd # 12, Banjara Hills, Hyderabad
Landmark: - Above Pizza Hut plz call 040-66736753/ 8886999971.

Reference-Nazia

Key Skills

Good communication skills

BCA, MCA, BE, ME, B.tech, M.tech or any computer technical couse,
3 years degree or diploma in hardware networking / trouble shooting 6months experience in international process.

epeoples solutions is looking for Any Graduate profile candidates.

walkin directly from 3-mar-15 to 7-mar-15

please walkin to the below mentioned address for interview
e People Solutions,4th Floor, RMK Plaza, Rd # 12, Banjara Hills, Hyderabad
Landmark: - Above Pizza Hut. plz call 040-66736753/
8886999971...Reference-Nazia

E people solutions IT and consulting is one of the fastest growing multi-dimensional corporate with diversified business portfolio which includes IT Services, Consulting,Software Development, HR managed services and Training. Ability to innovate, Technology and Business collaboration with leaders over the years, globally competitive indigenous technical and management capabilities have been instrumental in making e people solutions as most dependable partners for leading corporations.