Technical Support @ Fresher/experienced @ Hyderabad Jobs
Computer Power Group Private Limited At Hyderabad / Secunderabad
Education Graduation Must Experience Freshers, 2-3 years of experience candidates are welcome,
Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7, VPN, troubleshoot incidents on mobile devices like Blackberry, Windows Live meeting, Core load issues, Basic Knowledge , startup issues and other End user related queries
Should have good problem solving capability to resolve incidents and ensure no resolvable incidents are dispatched.
Good Computer acumen
Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all take full ownership of the Incident from Creation to Closure
MS Office 2007, 2010
IE6 & IE8
OS - WinXP, Win7
Outlook 2007, 2010