Computer Power Group Private Limited Vacancy For Technical Support @ Fresher/experienced @ Hyderabad

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Technical Support @ Fresher/experienced @ Hyderabad

Job in Hyderabad / Secunderabad for Any Graduate / Post Graduate
Vacancy Details
Education €“ Graduation Must
Experience €“ Fresher€™s, 2-3 years of experience candidates are welcome,
Process Description:

€Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7, VPN, troubleshoot incidents on mobile devices like Blackberry, Windows Live meeting, Core load issues, Basic Knowledge , startup issues and other End user related queries
€Should have good problem solving capability to resolve incidents and ensure no resolvable incidents are dispatched.
€Good Computer acumen


€Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
€Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
€Document & add new issues/solutions to Knowledge Management Repository
€Use of soft skills - Listen, Empathy, Courtesy etc.
€Utilize professional techniques to retain & delight customers.
€Provide quality service & resolve concerns efficiently & professionally
€Above all take full ownership of the Incident from Creation to Closure

Technical Skills:
€Basic Networking
€Win NT/2000
€MS Office 2007, 2010
€IE6 & IE8
€OS - WinXP, Win7
€Outlook 2007, 2010
Qualities Needed for This Jobs
Basic Networking •win Nt/2000, Ms Office, Pc/laptop/handheld/printers , Tech Support, Technical Support, Customer Support, Technical Support Executive, Technical Support Engineer
Candidate Profile
Technical Support @ Fresher/experienced @
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Computers / IT
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