Urgent Opening For Fresher - Technical Support @ Malad - Mumbai Jobs

Microland Limited At Mumbai City
Designation : Technical support Experience : FresherGraduation is mandatoryJob Description:€Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner€Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.€Providing first level support on Desktops, Peripherals, and Office automation products.€Route/Assign tickets to the appropriate support group, if necessary.€Identifying and escalating high-severity, priority issues €Updating Pending Tickets with timely, precise, accurate updates€Following-up with end users, if necessary, for closure of pending ticketsOnly Male candidates are eligible

Candidate Profile

Designation : Technical Support Experience : Freshergraduation Is Mandatoryjob Description:€responding To And Answering Calls, Emails And Web Tickets Of End Users In A Cordial, Professional Manner€logging Tickets (incident / Service Request / Information Query) For Every User Interaction Handled/ Voice Process.€providing First Level Support On Desktops, Peripherals, And Office Automation Products.€route/assign Tickets To The Appropriate Support Group, If Necessary.€identifying And Escalating High-severity, Priority Issues €updating Pending Tickets With Timely, Precise, Accurate Updates€following-up With End Users, If Necessary, For Closure Of Pending Ticketsonly Male Candidates Are Eligible

Skills Needed

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Location : Mumbai City
Education: Any Graduate
Experience : Freshers
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