A&C Partner Assistance Specialist Job In Oracle India In Bangalore

Job Description:

Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc

Interacts with customers prior to and/or after sale Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint Focus of work can be in pre-sale or post-sale or both.

• Requirements :
• Work involves some problem solving with assistance and guidance in understanding and applying
• company policies and procedures
• Works within defined procedures and routines with limited autonomy
• Problem solving involves research and verification
• Includes new graduate entrant with no professional experience; trainees, interns Entry level position.
  
  
• Prefer 0-2 years of experience and good communication skills
• Experience in a Customer Service role
• Advanced level of English
• Demonstrates troubleshooting skills
• Excellent communication skills
• Experience in working with defined processes but also able to deal with new scenarios
• Proven time management skills (plan, prioritize, organize work)
• Diplomacy (you may be talking to executives or business owners of Oracle partners)
• Displays strong tenacity and drive to get things through to successful closure

Oracle India is looking for B.E. / B.Tech profile candidates.