Account Manager Job In Abbott Healthcare In India, Kolkata

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Job Details
Job Title:\u00A0Account ManagerLocation/Site:\u00A0 GuwahatiDepartment/Division/ Unit:\u00A0Abbott Point of CareREPORTING RELATIONSHIPS:Reports To:\u00A0Sales managerJOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES:Primary Job Responsibilities:The individual operates as primary account management contact with customer account with a focus to improve economic profitability increase customer loyalty secure retention and drive value expansion
  • act as a trusted partner to existing customers
  • build promoters and achieve targeted retention rate
  • manage and drive the development of accounts according to the strategic account plan
  • support first-line implementation and customer training
  • deliver first-line support and technical troubleshooting
  • coordinate order delivery and billing
Major Job Responsibilities:Responsible for compliance with applicable Corporate and Divisional Policies and proceduresResponsible for implementing and maintaining the effectiveness of the Quality System Responsible for increasing utilization/cartridge usage/Menu expansionRetention rate:
  • ensure instrument analytical turnaround time (uptime/repair/maintenance)
  • conduct customer business review on a periodic basis
  • manage the customer relationship and thoroughly plan prepare and follow up customer visits
  • identify customer training requirements
  • coach customers and share knowledge
  • identify and resolve customer pain points
  • replenish and control inventory
  • build image and brand in eyes of the customer
  • sell or reinforce Abbott\u2019s total solution value offering
  • menu expansion
  • service sales
  • product promotion
  • value creation
  • order management
  • contract management
  • identify/open door for opportunity to expand offering into other departments
  • customer consumables management
  • new assay launch and applications
Value Creation and Expansion:
  • price management
  • service sales
  • free of charge control and menu expansion
  • lifecycle management of product
  • service cost management
  • CPR management
  • volume management/utilization
Build promoters:
  • NPS responsibility
  • management of inter-client relationships
  • develop Key Opinion Leaders
Analytical Turn Around Time:
  • assay availability and performance
  • instrument installation & commissioning
  • first-line level service/fixes
  • TSB\u2019s-hardware & software upgrades
  • proactive monitoring and communication via Abbott Link when available
  • escalation & support and customer inventory
Systems & Tool Management:
  • maintain customer contact forms on monthly basis
  • available sales tool for effective sales delivery
  • CMS Next tickets when available and a force use and maintenance
JOB SPECIFICATIONS:Skill, Education, ExperienceBachelor\u2019s degree or equivalent experience (1-4 years) required1-4 years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center to include:
  • experience providing technical product application and/or hardware support
  • experience interfacing with customers
  • strong people management and communication skills
  • troubleshooting/problem-solving skills
  • computer skills
  • shows the ability to prioritize independently
  • negotiation skills
  • demonstrated sales skills
  • commitment to customers
  • service-minded
  • basic application know-how
  • Demonstrates innovation, adaptability and schedule flexibility.

    Considers a dynamic environment as an opportunity to learn and grow
  • analyzes discrete issues and provides solutions identifies missing information or recognizes underlying issues organizes thoughts and information into clear explanations or presentations
  • anticipates, identifies and meets internal and external customer needs and requests resolves conflicts maintains a professional demeanor under stressful conditions
  • makes logical timely decisions based on analysis and experience
  • effectively manages time prioritizes tasks and defines tasks necessary to meet goals organizes own activities and time to complete multi-faceted tasks and assignments manages daily workload related to call documentation
  • adheres to proper call documentation
  • displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships
Position Accountability / Scope:
  • This position is accountable for the following:
  • This position is very visible and will influence customer purchase decisions\u00A0 Exhibits a high level of integrity honesty keeping commitments and presenting information completely and accurately to both internal and external customers
  • Monitor and maintains customer satisfaction through direct contact
  • Adheres to safety guidelines, policies and procedures.

Candidate Profile
Job Title:u00a0account ManagerLocation/site:u00a0 GuwahatiDepartment/division/ Unit:u00a0abbott Point Of CareReporting Relationships:Reports To:u00a0sales ManagerJob Duties/ Responsibilities/ Accountabilities:Primary Job Responsibilities:T

Abbott Healthcare is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Account Manager
Company Name : Abbott Healthcare
Job Location : India, Kolkata
Education : Any Graduate / Post Graduate
Category : Medical
Experience : 1 ( years )
Post Date : 20 December, 2020
Last Date : 28 February, 2022
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