Job Description : 1 Hardware & Software Managementa Monitor the successful operation of all workstations by providing technical expertise and detailed analysisb Monitoring CPU, memory and hard disk utilization.
c L2 troubleshooting for all software & hardware problems using remote capture toolsd Monitoring the event viewer and generating reports2 Endpoint Securitya.
Native & third-party antivirus managementb Troubleshoot update issuesc Execute remediation (as per advisory) incase of threat.
d Monitor using AV console(server/database) as defined in SOP3 Client Applications:a Install, Configure and troubleshoot client applications independentlyb.
Support script development, creation, updation and maintenance of applications Technical Skills:a Network Components, Devices (F)b Systems Administration (F)c MS Exchange Server (F)d Storage & Backup Administration (F)e.
Endpoint Security (F)f Identity & Access Management (F)Behavioral Skills:a Email Communication, Presentation, Public Speaking(F)b Interpersonal Skills, Nurturing Relationships (A)c Customer Service Orientation, Business Appreciation (A)