Job Description :Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Coimbatore, 469/2B Airport Road, Coimbatore, Tamil Nadu, India Brand Fairfield Inn & SuitesSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NFairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests Find Your World at Fairfield Inn & Suites by Marriott POSITION SUMMARY Organize and coordinate group check-in/pre-registration procedures Sell a room/accommodation to guests without reservations.
Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations Block rooms in the computer, identify designated requirements Perform duplicate reservation checks Run and check daily reports/contingency lists Supply guests with directions and information.
Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction Arrange transportation for guests/visitors Issue safe deposit boxes Count and secure bank at beginning and end of shift Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as a departmental role model Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings Stand, sit, or walk for an extended period of time Enter and locate information using computers/POS systems Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive, people-first cultureWe are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law