Job Description:
• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needed
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.
1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork Performs other duties as assigned
Hcl is looking for B.E. / B.Tech profile candidates.
Short Job Information