Assistant Manager Customer Service Job In Genpact In Bengaluru / Bangalore

Job Details
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world%26rsquo;s biggest brands%26mdash;and we have fun doing it Now, we%26rsquo;re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it Come, transform with usAre you the one we are looking for?We are inviting applications for the role of AM, Customer ServiceIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

  • Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
  • Collaborates with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, logistic service providers
  • Booking and validation of Orders in ERP %26amp; corresponding adaptation of Contracts in ERP
  • Handling customer / sales requests and contract paper work validation
  • Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
  • Follow-up on pending items with Logistics or Supply chain team for order delivery status %26amp; with PSI
  • Reporting
  • Providing information to customers via e-mails/phone
  • Updating ERP regarding customer details, order details, supplies, pricing etc
  • Capturing information from logistics partners
  • Informing customers regarding availability and deliveries
  • Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc
  • Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and exceptions validations
  • Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc
  • Managing any issues, looking for solutions along with all the parties involved
  • Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
  • Administration of customer contracts ie.

    update contracts, fixed and variable billing computation as per contact terms
  • Archival of the right set of documents for audit and compliance purposes
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Other Responsibilities
  • Successfully graduating the training plan attached to the position and the tasks
  • Updating the working procedures periodically
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
  • Finding opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Work ExperienceProcess/Domain Experience:
  • Contract Administration
  • Quote to cash process and sales administration
  • Coordination with Logistics / Supply chain teams
  • Dispute Management
  • Customer Master Data Set Up
  • Pre-Sales %26amp; Post-Sales Support
Qualifications we seek in you!Minimum qualifications
  • Graduate (Any Field)
  • Freshers are eligible
Preferred qualifications
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
  • PC Skills: ERP, Microsoft Office Suite
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable lawsGenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation For more information, visit wwwgenpactcom.

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Candidate Profile
With A Startup Spirit And 90,000+ Curious And Courageous Minds, We Have The Expertise To Go Deep With The World%26rsquo;s Biggest Brands%26mdash;and We Have Fun Doing It. Now, We%26rsquo;re Calling All You Rule-breakers And Risk-takers Who See The Wo

Genpact is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Assistant Manager Customer Service
Company Name : Genpact
Job Location : Bengaluru / Bangalore
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 26 December, 2020
Last Date : 24 February, 2021
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