ASSOCIATE PROJECTS Job In Cognizant In Mumbai
Stakeholder Management:
• Communication with Business users related to resolving queries, obtain clarifications and providing updates
• Setup Business bridge calls to update status of Critical incidents / Outages
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
Service Management:
• Responsible for the project tasks assigned
• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
• Manage queue effectively and allocate tasks to the team based on an allocation plan
Service Tracking:
• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc)
• Conduct peer reviews and ensure quality of deliverables
People Management:
• Manage and mentor the mentees (team)
• Provide inputs for development of learning plan for the team.
• Act as a buddy for new hires
• Shares recommendation towards Performance management and recognition of team members
Cognizant is looking for B.E. / B.Tech , B.Sc , MCA profile candidates.
Short Job Information
