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Veripark Software Private Limited Vacancy For Business Analyst Contact Center Banking

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Latest job for Business analyst contact center banking in Veripark software private limited at Hyderabad / Secunderabad location. Find jobs in Hyderabad / Secunderabad for Business analyst contact center banking job. Read full job details bellow to apply for the post of business analyst contact center banking.

Business Analyst Contact Center Banking Job

Veripark Software Private Limited
Job in Hyderabad / Secunderabad for Any Graduate
Vacancy Details
Domain Knowledge (Contact Center - Banking):
Candidate should be well versed with following domain knowledge but not limited to:
  • Contact center operations and processes from Banking domain perspective
  • Should have experience on Avaya / Genesys / Cisco or any other contact center tool and having worked using these tools in a banking environment
  • Should have knowledge on end to end banking contact center functions including telesales, service and complain capture and operations aspect
  • Should have knowledge on lead processing at contact center
  • Should have knowledge on Collections and delinquency management including dealing with collection tickets
  • Should have knowledge on Banking regulatory and reporting needs including KYC, FATCA and other details capture from contact center among others
  • Should have knowledge about retail products like fixed deposits, personal finance, auto loan, credit cards
  • Retail Internet Banking knowledge is a must
  • Islamic Banking knowledge is a plus though not mandatory
  • Should have knowledge about customer experience or customer relationship management for retail clients
  • Should understand marketing campaign and offer management
  • The candidate should have experience in retail banking environment and should have worked for at least 7 years in retail Banking having worked in Bank or Banking Domain in banking software vertical
Business Analysis Expertise
The candidate should have minimum 7 years experience as business analyst role out of his total experience
  • Requirement Gathering: Ensure business requirements are clearly and completely documented in pre-agreed formats and signed off by business users & translated to technical specifications. Engage with client in interactive requirement gathering session demonstrating domain and solution knowledge and industry best practices. Organizing meetings with stakeholders for capturing requirements and turning them into an SRS document.
  • Solution Mapping: Ensure functional requirements are fully met by proposed IT solution. Appreciation & understanding of the Technology platforms including packaged solutions relevant for the industry
  • Process Discussions: Capturing as-is and to-be processes with respect to the business. Conducting business process improvement meetings with our clients
  • Documentation: Developing requirements documents, functional specs with wire frame diagrams and process charts
  • Requirements Management: Capturing detailed scope of change requests
  • Pre-sales: Presentation of similar projects and related products to the prospects on visits. Engaging in Proof-Of-Concepts engagements held in client premises. Developing proposal scope, initial high-level implementation plan, licensing requirements
  • Training: Preparing training materials, conducting training's
People Skills
  • Develop and manage the relationship between IT and business units
  • Maintaining client relationship
  • Supervise and guide the project & development team and ensure they are given required support
  • Liaise with pre-sales and sales team for product demo and presentations
Education and Experience
  • Graduate
  • MBA preferred
  • Professional certificate in Business Analysis/Banking preferred
  • Minimum 8 years of experience in similar role

Personal Skills
  • Fluency in English
  • Enhanced planning and organizational skills
  • Excellent communications and interpersonal skills
  • Ability to lead a team
  • Presentation and document preparation skills
Candidate Profile
Contact Between The Client And Project Team For Business Analysis With Contact Center Expertise For Banking Domain. Also, Responsible For Program Management Of Various Business Analysis Assignments In Liaison With The Overall Program Manag
Looking for Any Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate
Experience 10 (yrs)
Industry Computers / IT
Job Type : Full-time
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2018-09-13 to >2019-04-11
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