Candidate should be well versed with following Banking Omni Channel solution knowledge but not limited to:
- End to end Omni Channel Solution knowledge including Omni Channel offering for Retail and Corporate customers
- Should have worked in various omni channel platforms like Internet Banking, Mobile Banking, ATM and Kiosk solution among others
- Knowledge on Retail Internet & Mobile Banking including dashboards, Financial and Non-Financial transaction execution, Bill Payment and Presentment, beneficiary management, Account overview and details for all account types (Assets and Liabilities), user management and security management, merchant payment, loyalty points management.
- Knowledge on Personal Finance Management over omni channel Budget and Expense tracking, Financial Goal management
- Knowledge on Corporate Internet Banking including account overview, corporate authorization / approval and user management, corporate transactions like LC / BG related transactions, Documentary credit, SWIFT statements among others
- Knowledge on Cash Management feature including liquidity management, notional and cash pooling, bulk payment and payroll file management among others
- Retail Assets and Liabilities product knowledge including digital customer enrollment & account opening
- Should have knowledge about retail & Corporate Assets and Liabilities products
- Islamic Banking knowledge is a plus though not mandatory
- Should have knowledge about driving digital customer experience, branding and UX & UI discussions with the client
- Should understand marketing campaign and offer management over omni channel
- Knowledge on key digital market trends like gamification, beacon technology, location based offers, NFC payments among others
- The candidate should have experience in multiple Omni Channel banking solution and should have worked for at least 7 years in Omni Channel Banking having worked in Bank or Banking Domain in banking software vertical.
The candidate should have minimum 7 years experience as business analyst role out of his total experience
- Requirement Gathering: Ensure business requirements are clearly and completely documented in pre-agreed formats and signed off by business users & translated to technical specifications. Engage with client in interactive requirement gathering session demonstrating domain and solution knowledge and industry best practices. Organizing meetings with stakeholders for capturing requirements and turning them into an SRS document.
- Solution Mapping: Ensure functional requirements are fully met by proposed IT solution. Appreciation & understanding of the Technology platforms including packaged solutions relevant for the industry
- Process Discussions: Capturing as-is and to-be processes with respect to the business. Conducting business process improvement meetings with our clients.
- UI & UX Discussion: Conducting UI & UX customer experience sessions with the client
- Documentation: Developing requirements documents, functional specs with wire frame diagrams and process charts
- Requirements Management: Capturing detailed scope of change requests
- Pre-sales: Presentation of similar projects and related products to the prospects on visits. Engaging in Proof-Of-Concepts engagements held in client premises. Developing proposal scope, initial high-level implementation plan, licensing requirements
- Training: Preparing training materials, conducting training's.
- Develop and manage the relationship between IT and business units
- Maintaining client relationship
- Supervise and guide the project & development team and ensure they are given required support
- Liaise with pre-sales and sales team for product demo and presentations
- MBA preferred
- Professional certificate in Business Analysis/Banking preferred
- Minimum 8 years of experience in similar role
- Fluency in English
- Enhanced planning and organizational skills
- Excellent communications and interpersonal skills
- Ability to lead a team
- Presentation and document preparation skills
Contact Between The Client And Project Team For Business Analysis With Banking Omni Channel Expertise. Also Responsible For Program Management Of Various Business Analysis Assignments In Liaison With The Overall Program Manag
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