Business Design Consultant Manager Job In Eygbs India Llp In Coimbatore

Business Design Consultant - Manager

Work Experience

Business Design Consultant with 10+ year experience (Preferred) can take up opportunities in the business transformation engagements across sales, service, marketing & pricing functions with the lens of Customer Experience

Responsibilities, Skills and Expertise

Act as a trusted advisor in understanding and analysing client's business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design

Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint & journey design, design thinking along with stakeholder management

Should be able to contribute practice development, thought leadership and busines development activities

Either of below domain / function expertise are preferred

Sales B2B / B2C sales strategy, sales planning, lead & funnel mgmt.

, field & territory mgmt, order mgmt, CRM digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap

Service customer service strategy, channel strategy: contact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated KPI's

Marketing B2B / B2C digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendation for technology improvement and investment

Pricing pricing strategy, pricing structure, pricing research, pricing operating model, pricing analytics, business case & transformation roadmap

Tech/ Tools Skills: Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc

Good to have vertical & Industry Experience in CPG & Retail, Telecom & Media (TMT), Advance manufacturing, Healthcare, and life science, BFSI, or CX Consulting services.

Should be able to engage internal & external stakeholders in workshops to deliver CX & Digital transformations

RFP/ RFI & Proposals: Own and lead writing and responding to winning RFP/ RFI & Proposals addressing Customer Experience, Business Consulting, Digital Transformation, Solution Design

Eygbs India Llp is looking for Any Graduate / Post Graduate profile candidates.