Job Description :Posting Date Apr 18, 2022 Job Number 22061961 Job Category Rooms & Guest Services Operations Location Le Mridien Mahabaleshwar Resort & Spa, 211 / 212 Mahabaleshwar - Medha Road, Mahabaleshwar, Maharashtra, India VIEW ON MAP Brand Le Mridien Schedule Full-Time Relocation N Position Type Non-Management Located Remotely N At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service We provide original, chic and memorable service and experiences that inspire guests to unlock the destination We're looking for curious, creative and well-informed people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien.
POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests Secure payment activate/reissue room keys Ensure rates match market codes, document exceptions Verify/adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports Supply guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns follow up to ensure each has been met to guests' satisfaction Arrange transportation for guests/visitors Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change Notify Loss Prevention/Security of any reports of theft Follow company policies and procedures report accidents, injuries, and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests' service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language answer telephones using appropriate etiquette.
Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law