Catalog Assistant Vas Job In Amazon Music In India, Bengaluru / Bangalore

DESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce Are you an experienced, entrepreneurial leader with a strong work ethic If yes, this opportunity at Amazon Home Services will appeal to youWe are looking out for candidates for Catalog AssistantIn this role, you will be responsible for working closely with Vendor Management Team, Customer Service team, Customer outbound process, Service category team and Operations to provide seamless reporting experience which will help identify the gaps in fulfillment of a service provided to the customer You will partner with program and product management team as well to identify long-term fulfillment reporting and programs to improve customer experience on the Amazon Home Services business in AinKey job responsibilitiesUnder general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivityTasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals.

Also include maintaining records of work, tracking business workflow, escalating deviations Report audit results and communicate them to others within the organization Analyze data and identify new trends/patterns.

Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

Should be open to working on Saturday & Sunday, with any other 2 days of the week as offBASIC QUALIFICATIONS

• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience with Microsoft Office products and applications

Amazon Music is looking for .

Amazon Music is looking for Any Graduate / Post Graduate profile candidates.