Client Services Manager 6 Months Job In Hsbc In Bengaluru / Bangalore

Job description The health and safety of our employees and candidates is very important to us Due to the current situation related to the Novel Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Business Descriptor:DivisionalHSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunitieare currently seeking an experienced professional to join the Business Banking - Associate customer service management team Role Context

• The Global Standards Programme is focused on developing and implementing enhanced Customer Due Diligence (CDD) and Know Your Customer (KYC) processes consistently across the Group in order to meet regulatory commitments
• The programme will seek to enhance CMB customer due diligence capability to mitigate the risk of doing business with the wrong type of clients and ensure we meet our regulatory commitments.
  
  
• To improve the customer servicing, we are setting up Associate Customer Service Manager within CMB Business Banking The role operates within this team The role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times
• The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership with the stakeholders
• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
  
  

Principal Responsibilities

• Manage servicing requests for existing clients and ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
• Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating
• Take ownership for the development of an onboarding plan and the creation of the client application pack
• Handle requests for additional information from Servicing operation and liaise further with the client as required
• Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA's are visible and managed with all involved parties
• Ensure the client is able to successfully activate the cash account and is in receipt of the 'tools' required for channel access
• Be an active member of the team and a strong team-player
• Strong communication both upwards and at peer level
• Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
• Maintain an environment in which compliance and risk control are a key performance criteria
• Control of workflow processes, adhering to all associated procedures
• Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above

Requirements

• CA/MBA with relevant experience
• Sound commercial banking skills including a working knowledge of commercial banking products, key market sectors, local regulatory environment and financial analysis skills
• Ability to work on fast turnarounds, tight deadlines & handle competing priorities

Additional Information

• Minimum Graduation or as required for the role, whichever is higher

Useful LinkLink to Careers Site: Click You'll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Hsbc is looking for .

Hsbc is looking for Any Graduate / Post Graduate profile candidates.