Cloud Support Engineer Job In Newgen Software In Noida

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Job Details

Job Description: We are seeking a game-changer Cloud Support Engineer who can conceptualize and execute complex problem statements in less than half the time that most people think is possible

We are looking for are highly passionate individuals who love their work and have been champions at what they do

Eligibility Criteria for Newgen Software Off Campus Drive- Minimum 70% throughout in Xth & XIIth and Min 60% in Graduation and above, Need BTech (CS/IT & ECE only) & 2019 batch passed out

Job Location: Oxygen Business Park, Sec – 144, Noida

Shift Timing: 24×7 Shift

Job Description for Newgen Software Off Campus Drive

: The incumbent will be responsible for the managing round the clock Customer Production environment and operations running on Cloud.

  • BTech [CS / EC / IT] and 0-4 yrs of relevant experience
  • Excellent oral and written communication skills
  • Experience & working knowledge of OS [Linux, Windows] / Web Server [Jboss, IIS, Apache] / Database / Networking
  • Basic knowledge of Java / MS SQL
  • Good knowledge of Amazon Web Services / Microsoft Azure
  • Knowledge of automated scripting tools
  • Preferred ITIL
Desired Profile for Newgen Software Off Campus Drive:
  • First touchpoint for customer
  • Initial handling of all customer tickets
  • Track to closure of customer tickets by assisting the responsible teams
  • System software and infrastructure L1/L2 support
  • Newgen solution / application L1/L2 support
  • Responsible for Production environment
  • OS / Web Server / Application Patch Deployment [Jboss, IIS, Apache etc]
  • Deployment & Support in roll-out of applications
  • Change Management impact analysis & deployment
  • Facilitating Experts
  • Assisted support to other functions
  • Routine Maintenance
  • DEV/UAT/PROD environments preparation & management
  • Track & monitor SLAs for closure of customer tickets
  • Open to work in shifts (24*7 operation)
Candidate Profile
Education : B.E/ B.Tech

Newgen Software is looking for B.E. / B.Tech profile candidates.

Short Job Information


Job Title : Cloud Support Engineer
Company Name : Newgen Software
Job Location : Noida
Education : B.E. / B.Tech
Category : Computers / IT
Experience : Freshers
Post Date : 23 November, 2019
Last Date : 07 January, 2020
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About Newgen Software
Newgen Software is a global provider of business process management (BPM), enterprise content management (ECM), customer communication management (CCM) solutions with a footprint in 66 countries with large, mission-critical solutions deployed at banks, governments, BPOs & IT companies, insurance firms and healthcare organizations.

We possess multi-vertical industry expertise and have built applications on our platform for 17 different verticals. Our customer base includes some of the global Fortune 500 companies.

For over two decades, organizations leveraged Newgen’s innovative technologies and solutions to streamline their processes and drive smarter business decisions. Newgen through its proven configurable unified platforms provides a perfect amalgamation of information/content, technology, and processes the building blocks of digital transformation. This has enabled clients to manage their content, processes, and communication while transforming their customers’ experience, bringing agility to their operations and context to their data for real-time visibility and control.

The company has been recognized by distinguished analyst firms including Gartner and Forrester. It features in the Wave™ Reports on Dynamic Case Management, Digital Process Automation and Enterprise Content Management by Forrester. Further, it has been positioned in the Magic Quadrants for intelligent business process management (iBPM), enterprise content management (ECM), customer communication management (CCM) and BPM-Platform-Based case management frameworks.
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