Job Description :Receivables Management Responsible for achievement of P&L; target for the Cluster Manage and deliver performance in terms of, resolution, roll backs, recovery rates/ values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio Design and review logics of field follow-up for the portfolio managed towards achievement of target set Monitor and review the Collection Manager / Agency performances periodically Achieve the money collection under principal, fees & charges as per targets Inventory control for reducing opening balance of portfolio using the roll back & normalization concepts.
Increasing efficiency and resolution / recovery ROR% at CLM level Control over the stock at the yard through periodical visits and reporting the discrepancies / compliant items as a visit report (Applicable for Auto, two wheeler, Agri & CTG Loans) Ensuring allocation management is done through the web-collections including the stock movement in the yard and sale in auction Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections Call recordings have to be validated and updated in the visit report submitted to the agencyProcess Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
Settlement process involving issue of settlement letters to be in line with approvals received Manage escalations and ensure resolution of all cases Ensure repo process including repo kit to vendors, valuation, sale of vehicle ( online/ off line), RC book updation are managed as per the laid down guideline Training programs to be done monthly and all employees to be covered for minimum man hours every quarter All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).
Ensure nil cash TAT delay and mis-posting of paymentsVendor Management To identify the need for empanelment/ termination of a vendor and have an objective approach on vendor management Relationship management with field/ referral vendors Ensure compliance from the vendors on laid down processes Monitor performance of field agencies and address performance deficiencies Ensure 100% compliance of critical items like DRA certification/ police verification etc.
Code of conduct to be followed by the vendor across aspects of field and tele calling Set benchmarks of productivity expectations from the vendor not only in terms of resolutions, roll backs, recoveries but also ACR for collectors, agency telecallers, and tracers and suggest of supervisory expectation from the vendor In case of yard management, set targets for the inventory movement in yard and sale process as per the managements expectation and review their performance against the same Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.
Relationships and RolesTo ensure smooth functioning of day to day process, the position is critical to have close interaction with following functionsINTERNAL Sales : Coordinating with sales for feedback and resolutions on Non-starters / frauds Sharing data regarding negative profiles and area basis portfolio trends Operations : Coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation HR: For training on relevant subject to the team for improving on their strengths and weaknesses, hiring, Mentorship etc Administration: For providing necessary infrastructure for the team RIC: To discuss frauds and sharing learning for necessary correction on identifying suspected profiles/documents CPU : For retrieval of relevant documents for skip tracing and fraud cases Process Team (Process Managers and Central team) : For process and compliance related items and to be downloaded to team accordinglyEXTERNALCollection Agencies : For delivery of numbers and compliance to process and regulatory requirementCode Of Conduct & HR TrainingsTo follow code of conduct guidelines of bank Code of conduct training to be done at agency level as per process guidelinesTo nominate and get mandatory trainings done for self and team as per HR training schedules.
Legal Initiating legal in high POS delinquent cases Coordination with legal team for effective use and execution of legal toolsSkillsShould possess good communication skillsGood leadership quality and molding and supporting the team for desired results as per management expectationsShould possess good presentation skillsShould take initiatives to increase efficiency at ground levelShould be good on follow up and accomplishment of targeted achievementsShould be adaptable to change as per requirementsShould have good negotiation skills