Contact Center Workforce Management Application Designer Job In Accenture In Gurgaon / Gurugram, India

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Job Details
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities Visit us at Accenture Let there be change We embrace change to create 360-degree value
  • Project Role :Application Designer
  • Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements.

  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Gurugram
  • Must Have Skills :Contact Center Workforce Management
  • Good To Have Skills :Contact Center Technology Operations
  • Job Requirements :
    • Key Responsibilities : 1 Should have experience for more than 3 / 5 years of experience working with SAP Contact Center Integration with SAP CRM On Premise 2 Should have experience working in various Communication channels which includes - Inbound /Outbound Call, Inbound /outbound emails chat engine through Communication desktop 3 Should have experience integrating SAP CRM system with Contact Centre implementation covering administration support of Service Request management
    • Technical Experience : 1 Develop end-to-end configuration documents for process steps including BCM/SAP CCtr customizations, BCM /SAP CCtr connector interface and SAP Integration Package for SWIFT SIPS 2 Should have experience working in various Communication channels which includes - Inbound /Outbound Call, Inbound /outbound emails chat engine through Communication desktop
    • Professional Attributes : Good Team Skills
    • Educational Qualification : Any Graduate
Candidate Profile
About Accenture: Accenture Is A Global Professional Services Company With Leading Capabilities In Digital, Cloud And Security. Combining Unmatched Experience And Specialized Skills Across More Than 40 Industries, We Offer Strategy And Consulting, Int

Accenture is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Contact Center Workforce Management Application Designer
Company Name : Accenture
Job Location : Gurgaon / Gurugram, India
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : 4 ( years )
Post Date : 09 February, 2021
Last Date : 30 January, 2022
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