Customer Care Engineer Job In Thermo Fisher Scientific In Noida

Job Description :About the companyThermo Fisher Scientific Inc is the world leader in serving science, with annual revenue exceeding $35 billion Our Mission is to enable our customers to make the world healthier, cleaner and safer Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them Our global team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

For more information, please visit Role Description/Position Summary Field Service Engineer to handle optical emission spectrometer (OES) Instrument (Both PMT & CCD base) & XRF (X-ray fluorescence Spectrometer) Attend installation, maintenance, and break-down calls of the customerResponsibilities

• Ensure the customer is satisfied with the performance of our instrument and that the intended application is productive for the customer
• Develop a win-win relationship with customers and project Thermo Fisher as a valued partner He should collaborate and contribute to achieving Teams commercial goal.
  
  
• Work closely with the Sales Team / Supply Chain/ Operations Team and Finance to ensure customer satisfaction and problem resolution
• Participate in the implementation of process improvement initiatives associated with customer-centric service operations
• Maintain and update all vital records related to the customers for whom he is the primary engineer
• Guide customers in planning and maintaining optimum spare stock

Minimum Educational Qualification

• Bachelor of Engineering (BE) in Electronics / Instrumentation degree with a minimum of 75% marks in aggregate.
  
  
• Proven experience of 4-5 years in handling OES/XRF instruments

Skills, Knowledge, and Experience Requirement: Responsibility:

• To ensure we deliver an extraordinary experience to our customers by providing proactive service support for our equipment and software
• Provide pre-installation, installation, warranty & maintenance contract services
• Meet or exceed the business commercial plan
• Embrace Thermo Fisher culture & methodology to achieve all service KPI.
  
  
• To work closely with other functions like Sales, Supply Chain, Service Operation team, Finance etc, and ensure we meet targeted organic growth for the business

Skills:

• Ability to plan and ensure on-time execution of PM, BD, and installations will be highly important to meet customer requirements as well as meet business revenue and booking targets
• He should have knowledge of the handling of high-value sensitive electrical and electronic-based equipment
• The job demands extensive touring and therefore, the candidate should be ready to travel frequently.
  
  
• Candidate should possess the excellent skill to connect with customers in English both verbally as well as in writing

Experience:Candidate should have experience in planning and execution of installation and commissioning of high-cost equipment and Proficiency in the latest computer hardware and software is critical

Thermo Fisher Scientific is looking for .

Thermo Fisher Scientific is looking for Any Graduate / Post Graduate profile candidates.