Job Description:
Productivity Management:
• Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone
• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s
• Should ensure accuracy in the tasks completed
• Demonstrate analytical capabilities while performing tasks
• Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge
• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
– Computer literate, should be able to work with different programs and screens with the customer on the line
• Fresher or up to 6 months of experience in health care industry
• Exposure to business domain is an added advantage
• Excellent grasping powers able to understand the various processes
• Team player with excellent verbal and written communication skill.
• Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling
Skills set required:
Able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user
Capgemini is looking for Any Graduate profile candidates.
Short Job Information