Customer Service Representative Job In Dhl In Across India

Job Description:
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Maintain customer records and update account information
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information Assist with order and product management.


Perform other duties as assigned

Process orders and prepare correspondence to fulfill customer needs Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Maintain customer records and update account information.


Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information Assist with order and product management
Required Education and Experience:
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer

Dhl is looking for 10th , Diploma profile candidates.