Customer Service Representative Job In Fedex Express In Delhi

Job Description :

1 Responds to shipping related customer calls (bookings, quotations, supply requests, package status) Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required Processing each calls in accordance with FedEx standards

2.

Provides general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements

3 Identifies and progresses potential revenue and automation opportunities from inbound customer calls Documents all relevant details using the agreed local procedure

4.

Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe

5 Resolves defined types of queries (which can be dealt with using limited technical expertise and available systems information) Provides/takes relevant information and updating the system/s accordingly.

Where the query cannot be successfully concluded at the first point of contact, provides the relevant functional area with a clear and concise written/verbal summary of the situation and its priority Provides the Customer with a clear explanation of the action taken

6 Supports the achievement of required service levels and total customer satisfaction by actively participating in learning opportunities to enhance current competencies and by supporting the introduction of revised processes, procedures and tools

7.

Contributes to the achievement of individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Any Graduate

Fedex Express is looking for Any Graduate profile candidates.

Candidate Should be Direct Apply Also

FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day