Customer Service Support Job In Accenture In Mumbai

Job Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions You will also be responsible for closing the fault and complaints within SLA’s

You will be working as a part of IT Help desk team assisting in application related technical issues You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts.

 

Qualifications : Any Graduation

Accenture is looking for Any Graduate profile candidates.

Candidate Should Be Direct Apply Also

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries