Customer Success Manager Job In Zuora In India, Chennai

Over the past 15 years, we have seen a shift in the focus of business models across every industry - from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships This is the 'Subscription Economy' a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services Our vision is simple: we call it 'The World Subscribed' It's the idea that one day every company will join the Subscription Economy - by 2025 according to UBS.

Our mission: to power the world's best companies to win in the Subscription Economy The Team & RoleCUSTOMER SUCCESSThe Customer Success team at Zuora is focused entirely on ensuring our customers achieve value and their desired outcomes when using our products or services We have a saying at Zuora, 'We're all About Relationships' and our team is specifically focused on building long-term relationships with a portfolio of customers, key executive stakeholders and cross functional teams, ensuring we deeply understand their goals and objectives, and exceed their expectations In this role you'll get to

• Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target
• Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
  
  
• Define operational metrics, objectives and key results for your customers Achieve operational excellence by continuous measurement and communication of these to peers and leadership
• Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle
• Serve as a key 'Voice of the Customer' internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers
• Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future,
• Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
  
  
• Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro
• Anticipate customer's future needs and requirements by serving as the customer's voice to the entire Zuora organization, including product, marketing, professional services and sales
• Trusted Advisor for key business owners and executives including CxOs
• Cultivate relationships with key customer roles from functional owners to senior management
• Proactively identify where and how Zuora capabilities can deliver incremental business value
• Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
• Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora
• Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (eg, Support, Professional Services engagements)
• Drives adoption through innovation, product demonstration and customer alignment
• Serves as a the customer' advocate to other Zuora resources in Product, Services, and Sales, as needed
• Defines and executes a Success Plan addressing conflict along the way

What you'll need to be successful:

• 4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
  
  
• Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
• A passion for Customer Engagement and service mentality
• Proven record of creating and maintaining business partnerships and relationships 'do-er' mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
• Strong ability to align technical concepts & features to business needs
• Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
• Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
• Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
• Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
• Excel in a collaborative, team environment while able to work independently with minimal supervision
• Outstanding organizational skills and the ability to manage multiple tasks and requests
• Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Experience working with a cross-functional and geographically dispersed team and customer base
• Bachelor's Degree or equivalent experience
• Travel up to 10% of the time (including some possible international travel)
• This role requires working during the US shifts

About ZuoraAs the Subscription Economy leader, Zuora empowers today's innovative companies to nurture and monetize direct, digital relationships Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships.

Headquartered in Silicon Valley, Zuora operates offices around the world in the US, EMEA, APAC and LATAM 'ZEO' CultureAt Zuora, we're building an inclusive, high-performance culture that every ZEO wants to subscribe to We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy.

You'll be empowered to think like an owner, take initiative and together, with the support of your team you'll push each other to the next level and help transform business models everywhere To learn more visit Zuora is proud to be an Equal Employment Opportunity Employer Think, be and do you! At Zuora, different perspectives, experiences and contributions matter Everyone counts Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics We encourage candidates from all backgrounds to apply Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuoracom

Zuora is looking for .

Zuora is looking for Any Graduate / Post Graduate profile candidates.