Customer Support Engineer Job In Abhi Resource Management In Ghaziabad

Job TitleCustomer Support Engineer Job GradeG-7Report toManager - Customer Support SupervisesNil Co-ordinates with :- InternalProduction ,Purchase ,Customer Support ,Quality etc External Customers ,Channel Partners ( Dealers , Service Provider ) [ Key Skills ]Major Key SkillsCustomer Support , Customer Care , Customer Satisfaction ,Troubleshooting , Installation , Commissioning , Problem Solving , Inspection , Repair , Maintenance , Failure Analysis Role & Responsibility :-Key ResponsibilitiesHands on experience on Inspection , Installation, Commissioning ,Troubleshooting and Product Servicing Ability to provide troubleshooting and technical support via online or offline modeAnswer queries from customers about the features and capabilities of the productEffective training or commissioning to customers regarding the product's proper use & careProvide prompt and accurate feedback to customersVisit Customers for Service, Installation & commissioning activities as plannedMaintaining customer service complaint logs and informationResponsible for daily, weekly, monthly reports to reporting manager Follow-up with the customer for payment for the service renderedProviding feedback and suggestions support to plant operations team to upgrade the product Ensure proper recording and closure of all issuesAdheres to field service policies procedures and standardsJob Specification QualificationDiploma or Degree in Electronics / Electrical Experience 3-4 years of experience in CEV Instrumentation and Safety system customer support Skill Sets & Competencies Strong problem solving and conflict resolution skills to quickly and effectively resolve customer issues and handle new or difficult situationsDeep understanding /knowledge on electrical and electronics of CEV (construction equipment vehicle ) segment Should be well-versed in CEV Instrumentation and Safety system troubleshooting Ability to diagnose and communicate complex technical issuesShould have hands on experience in Repair and maintenanceMust be willing to travel anywhere in India as per company requirement Strong written and verbal communication skills in english,hindi,regional language Well-versed in computer literacy viz MS office , Internet etcPreferred LocationWill be decided later on Job Type Full Time ( Company Roll )"Annual CTC ( Budget ) "3.

6 40 LPAif you are interested please send CV in word format with noting current salary , expected salary and notice period for joining at TOP of CVAbhi Resource Management133/184, M-Block , Kidwai Nagar , Kanpur-208011Ph 0512-3552749, 9454079468 / 9648661122 /8004154558/ 9919720600 Email: armjob2022@gmailcom, Visit : Wwwjobsconsultancy.

inAbout Company :A truck loader crane (knuckle-boom crane) is a hydraulically powered articulated boom fastened to a truck, and is used for loading/unloading the truck it is mounted on The numerous sections of the lifting arm or the boom can be folded into a small space when the crane is not in use The crane has one or multiple telescopic sectionsINDUSTRIALThese cranes are generally of smaller lifting capacities and have fixed operator/driver cab These cranes are ideal for docks, ports and railways.

These cranes are being extensively used by Indian Air force

Hands On Experience On Inspection , Installation, Commissioning ,troubleshooting And Product Servicing. Ability To Provide Troubleshooting And Technical Support Via Online Or Offline Mode Answer Queries From Customers About The Features

Abhi Resource Management is looking for Diploma, Bachelor Of Technology (b.tech/b.e) profile candidates.