Customer Support Team Lead For Bhubaneswar Odhisa Location With Package 4 8 Lpa Job In Sarika Hr Solutions In Bhubaneswar

• Be in charge of running and managing the call center daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended
• Understand all organizations products, services, procedures, and guidelines and communicate same to all team members
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to facilitate and organize a training session for all agents and participate in the recruitment of new call center agents
• Conduct regular review of all call center agent's performance and organize training sessions for under-performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensure adherence to industry standards
• Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

Sarika Hr Solutions is looking for Bachelor Of Business Administration (b.b.a), Bachelor Of Homeopathic Medicine And Surgery (bhms), Bachelor Of Education (b.ed), Bachelor Of Commerce (b.com), Bachelor Of Pharmacy (b.pharm), Bachelor Of Architecture (b.arch), Bachelor In Hotel Management (b.h.m), Bachelor Of Technology (b.tech/b.e), Bachelor Of Social Work (b.s.w), Bachelor Of Computer Application (b.c.a), Bachelors Of Law (b.l/l.l.b), Bachelor Of Arts (b.a), Bachelor Of Dental Surgery (b.d.s), Bachelor Of Science (b.sc) profile candidates.