Data Center Operations Job In Supernal Infotech Private Limited In Bengaluru / Bangalore

ob Description: Data Center1 Establish a Transformation roadmap and knowledge base for a consolidated NOC + Service Desk2 Gap Analysis and Maturity Roadmap on establishing world-class Service Desk Capabilities and developing a roadmap to improving customer experience management3 Establish a Transformation roadmap and knowledge base for Service assurance4 Build optimized processes and enhance Existing processes for the departments under the Technology sector.

Build OLAs/ WLAs/ Cross-functional processes5 Build an Operations Maturity roadmap including a roadmap for achieving customer-centric certifications (ISO)6 Establish a Quality Assurance function7 Gap Analysis and recommendation for improving (through automation) existing systems for service excellence, operations excellence, and resilience objectivesRoles & Responsibilities 1 Provide required approach and methodology, CVs and case studies during proposal creation2.

Delivery of mentioned scope of work including best practices, SME support, benchmarking dataSkills:Data center strategy, and operations ; Service and quality assurance; Data center NOC & Service Desk operations ; Data center customer experience management, data center best practices

1. Establish A Transformation Roadmap And Knowledge Base For A Consolidated Noc + Service Desk

Supernal Infotech Private Limited is looking for Any Graduate / Post Graduate profile candidates.