Desktop Support Engineer Job In My Corporate Jobs In Mumbai City

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer
• or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like
• printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Experience in Inventory Management
• IT Procurement
• BSc in Computer Science or relevant field
• MCP preferred

My Corporate Jobs is looking for Any Graduate / Post Graduate profile candidates.