Desktop Support Engineer Trouble Shooting Configuration Installation Job In Acute Informatics Private Limited In Mumbai, Navi Mumbai, Bengaluru / Bangalore, Mumbai City

Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCRStrong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etcKnowledge on SCCM, Antivirus, Encryption SoftwareProvides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop HardwareMust have worked in any IT ticketing tool and know about ticket priorities and SLAFocus on building good working relationships within the team and other Resolution GroupsRemain well versed in help desk policies, procedures, standards and documentationAll High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Acute Informatics Private Limited is looking for .

Acute Informatics Private Limited is looking for Any Graduate / Post Graduate profile candidates.