Executive Key Accounts Job In Dp World In India, Bengaluru / Bangalore

• Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
• Prepare detailed reports, as required, for customers and internal consumption
• Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
• Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
• Perform first level root cause analysis
• Any critical escalation from client related to closure has to be highlighted to senior level,
• Arrange for expedited service recovery for shipments, when necessary
• Revert back to the client with update/closure in the given timeline
• Need to share the closure file with every client
• Responsible for billing and payment collection from the customer
• Maintaining an accurate record of all existing and potential customers.
  
  
• Responding to customer inquiries in a timely and professional manner

Dp World is looking for Any Graduate / Post Graduate profile candidates.