Fresher Engineer Job In Vodafone In Pune

Application Operations:

• Monitoring processes, raising incidents
• First time resolution of tickets as per standard operating procedure (SOP)
• Troubleshooting & resolving incidents, creating problem trouble tickets assigned as per agreed SOPs
• Service request fulfillment
• Creating and maintaining knowledge articles like SOPs, KEDB, etc
• Handling simple to complex operational tasks over a period of time (like release and deployment activities, project support, problem management, etc)
• System health checks and initiating pro-active preventive actions
• Using ITIL processes for day 2 day operations
• Identifying opportunities for automation / process improvement / service improvement
• Writing simple to complex unix scripts, db scripts, etc for day to day operations over a period of time
• Cross skilling / up skilling of technical skills to support multiple technologies / applications
• Develop strong understanding of telecom domain over a period of time

Application Development:

• Requirement analysis
• New development, maintenance, customization and unit testing with provided framework and tools within timelines and adhering to expected quality standards
• Adherence to Technical constraints and coding standards laid out by architecture design
• Work in Agile project teams, be part of industry favorite DevOps model
• Keeps up-to-date with industry developments, ensuring that best practice is adopted and seeks to increase efficiency and effectiveness
• Support test teams (integration and UAT) for defect fixes

Testing:

• Understand requirements, prepare test cases and conduct test execution
• Understand test strategy, test plan and contribute in executing the test strategy, plan
• Create traceability matrix between requirements and testing artefacts and ensure optimum test coverage
• Support in preparing test data
• Identify, log defects and retest the defects
• Support in peer reviews

Infrastructure Management

• Monitoring , Administration , Troubleshooting of critical underlying IT Infrastructure such as servers, Storage, Database
• Configuration, Fine-tuning of IT systems
• Coordinate and implement Changes in the technology environment including Datacenters
• Performing Backup and Restoration of critical data in complex environment
• Schedule and monitor Services / Jobs

Security Management:

• Security Incident & Event Management
• Investigation of Security Incident
• Threat & Vulnerability management
• Root Cause Analysis (RCA)
• Customer Troubleshooting Conference Calls
• On Call Support (High Severity Incidents)