Fresher Off Campus Drive 2024 Job In Icici Bank In Indore

Key Responsibilities:

• Query Resolution: Handling and resolving customer complaints over the phone in a timely manner
• Customized Solution Offering: Providing customers with relevant products and services to help with their suitable needs
• Behold our values: Build products that are fair to the customer and fair to the bank
• Providing 360 degree banking: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
• Training: Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
• Adherence to compliance: Being compliant with information security norms and quality process norms

Key Qualifications & Skills:

• Educational Qualification: Graduates
• Good Communication: Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
• Customer Service Skills: Making a customer feel valued by actively listening to customer grievances
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required
• Proactivity: Address customer concerns by providing a viable solution

Icici Bank is looking for Any Graduate profile candidates.