Fresher Product Support Engineer Job In Hcl In Hyderabad

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Job Details

Job Description:

Dear Candidate,

We are looking for freshers from 2019, 2020 batch with no backlogs and excellent communication skills

NOTE: This opportunity is for a DPO/BPO role unlike IT role

Work Location – KONDAPUR

SHIFT – NIGHT

GRADUATION – Any graduate with basic understanding of HTML/CSS/JS are preferred

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM

Job Responsibilities:

  • Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.

  • Provide e-mail and chat support for issues raised by publishers Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
  • Work along with publishers on accounts to enable features and to resolve UI related issues
  • Able to work independently and efficiently to meet defined SLA
  • To consistently meet or exceed all agreed quality parameters as defined for the process

Skills:

Technical :

  • Good knowledge of HTML, Java Script & CSS
  • Good understanding of internet architecture and web concepts
  • Basic understanding of Digital Marketing

Analytical

  • Should be able to look at reports and numbers derive meaningful inferences.

  • Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution
  • Willing to learn and apply learning in practical environment
  • Aptitude should be high as product is complex

Communication

  • Excellent English communication skills, both written and verbal

Customer Service

  • Customer oriented & self-motivated.

  • Ability to work with individuals, companies and large clients
  • Experience in working in a dynamic and fast paced environment
  • Ability to work on complex troubleshooting scenarios under stringent deadlines
  • Willingness to work in a 24/7 environment
  • Positive frame of mind, open to feedback and must be able to perform under pressure.

Candidate Profile
Graduation Degree

Hcl is looking for Any Graduate profile candidates.

Short Job Information


Job Title : Fresher Product Support Engineer
Company Name : Hcl
Job Location : Hyderabad
Education : Any Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 29 May, 2021
Last Date : 13 July, 2021
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About Hcl
HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India. Originally the research and development division of HCL Limited, it emerged as an independent company in 1991 when HCL Limited ventured into the software services business.
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