Fresher Technician Job In Dell In Bangalore
Job Description:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals and software
Role Responsibilities
Responsible for providing telephone support for customers on operation or maintenance of Dell products
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues
Responsible for Out of warranty & In warranty extension sales
Performs work in accordance to standardized policies and procedures
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation
Ensure proper escalation procedures are followed
Responsible for customer satisfaction through effective handling of customer problems
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills
Requirements
0 to 4 years of relevant work experience required.
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations
Ability to deal professionally with irate customers
Preferences
Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification
Dell is looking for B.E. / B.Tech , BCA / BCM , B .Com , B.Sc , Any Graduate profile candidates.
Short Job Information
