Frm Pre Booking Job In Standard Chartered In India, Bengaluru / Bangalore

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Job Details
About Standard CharteredWe are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle EastTo us, good performance is about much more than turning a profit It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for goodWe%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base.

PURPOSE:
  • Manage Retail Clients Verification processes effectively and efficiently aligned to business strategy for the country
  • Work with Line Function, Fraud Risk Management and other stakeholders in the country for smooth functioning of Pre- Booking verification activities
  • Manage fraud risk Pre-Booking, assisting businesses with implementing the %26lsquo;best in class%26rsquo; tools %26amp; processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives
  • Manage the outsourced Vendor to achieve quality performance and to meet agreed service standards
  • To ensure effective Pre Booking fraud risk management within the assigned business unit with an emphasis on the comprehensive identification and effective mitigation of significant fraud risk exposures.

  • To align Verification practices with prevailing Group verification standards
RESPONSIBILITIES:Strategy
  • Support and provide inputs to Line function, Pre Booking Fraud Risk Management for driving the operational model and implementing the strategic direction for the country
  • Work with Line Function, to implement the Verification strategy and infrastructure for the country for channels and products within Retail Clients segment
  • Develop and sustain a system for application Fraud identification, in order to minimise fraud losses
  • Develop and implement processes for improving the quality of sourcing in the region Conduct sampling of applications, investigation into suspect fraud applications.

  • Develop and manage a full-fledged Management information system to identify fraud trends
  • Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions,
  • Provide System and information support to all regions
Business
  • Ensure the Pre- Booking Application Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment
  • Deploy the strategies across CCPL products and channels
  • Ensure the cost budget in Verifications are based on robust capacity plans and is delivered through a rigorous cost management discipline
  • Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country
  • Ensure the fraud risk management team achieves expense and loss budget targets
Processes
  • Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management
  • Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks
  • Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
  • Implement the Operational Risk Framework and monitor the operational risk metrics to identify potential control weaknesses.

  • Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations
  • Continuously improve the operational efficiency and effectiveness of fraud risk management processes
  • Ensure effective recovery tracking process in place
  • Follow rigorous expense management discipline and enhance capacity planning, forecasting and cost reporting processes
  • Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors
  • Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk
  • Ensure adherence to the Group%26rsquo;s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.

People and Talent
  • Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
  • Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability
Risk Management
  • Identify and share industry best practices and work with the businesses for their feasibility and implementation
  • Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.

  • Ensure all Verification policies and procedures in the country comply with Group Policies and Standards Ensure proper and updated documentation in place for in-country policies and procedures
  • Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
  • Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
  • Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country
  • Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite
  • Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance
  • Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
  • Embed the Group%26rsquo;s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
  • Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work
  • Ensure compliance to Visa/ master card rules and regulations
Key StakeholdersInternal stakeholders:
  • RCOs, Country Retail Risk Head
  • Regional / Country Business Heads and Product Head, Retail Client segment
  • FGCs/ In country governance forums (or other forums, as may be applicable)
  • Financial Crime Risk
  • Country Collections Head and Policy team
  • Relevant members of Risk Operations management team
  • Internal IT partners supporting Retail Clients business
  • HR %26amp; L %26amp;TD team
  • Operations, L%26amp;C and Customer Experience Management unit
External stakeholders:
  • Auditors and Regulators
  • Associations, Credit Bureaus and peer Banks
  • Law Enforcement agencies
  • Suppliers, vendors and consultants
KNOWLEDGE AND SKILLS:
  • Market Knowledge: %26ndash; Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates
  • Business Strategy and Model: %26ndash; Awareness and understanding of Standard Chartered%26#39;s Retail Clients business and that of peers in the industry
  • Risk Management and Control: %26ndash; The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
  • Governance, Oversight and Controls: %26ndash; Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Management through both directly-managed and virtual team
  • Regulatory Framework and Requirements: %26ndash; Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
  • Non-technical skills: - Strong written / oral communication and influencing skills Ability to create effective work relationships within and across functions %26amp; borders
Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our We welcome conversations on flexible working
Candidate Profile
About Standard CharteredWe Are A Leading International Bank Focused On Helping People And Companies Prosper Across Asia, Africa And The Middle East.To Us, Good Performance Is About Much More Than Turning A Profit. It%26#39;s About Showing How You E

Standard Chartered is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information


Job Title : Frm Pre Booking
Company Name : Standard Chartered
Job Location : India, Bengaluru / Bangalore
Education : Any Graduate / Post Graduate
Experience : Freshers
Post Date : 09 May, 2021
Last Date : 08 July, 2021
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