Job Description :Posting Date Jan 04, 2022 Job Number 22000829 Job Category Rooms & Guest Services Operations Location Aloft Bengaluru Cessna Business Park, Cessna Business Park, Sarjapur - Marathahalli Outer Ring Road, Bengaluru, Karnataka, India VIEW ON MAP Brand Aloft Hotels Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Aloft Hotels we're wired for next generation travelers who love open spaces, open thinking, and open expression Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show We understand what our guests need, so we provide an affordable option for the tech-savvy design guru We're looking for innovative self-expressers who aren't afraid to draw outside the lines.
If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels POSITION SUMMARY Assist staff with expediting problem payments (eg, problems processing credit card) Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key Process all payment types such as room charges, cash, checks, debit, or credit Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations Process all check-outs including resolving any late and disputed charges Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Cash guests' personal checks and traveler's checks Review shift logs/daily memo books and document pertinent information in logbooks Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications Assist management in training, motivating, and coaching employees serve as a role model Report accidents, injuries, and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Anticipate and address guests' service needs.
Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law