Graduate Trainee Job In Cognizant In Maharashtra , Mumbai

Job Description:

• Responsible for providing IT Infrastructure support covering cloud and on premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services and other business applications to our global customers
• Interact with end-users fluently, understand and resolve technical issues over various channels of support
• Hold high degree of conversational skills since written and verbal communication are essential
• Collaborate with 56+ Million Users globally to ensure seamless functioning of business
• Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc
• Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
• Accountable for gathering information through client conversation and ensuring optimal resolution
• To maintain business agreed timelines and resolve issues within that time line
• Engage in business interactions with end users to provide innovative approaches
• Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
• Clarify user queries and work collaboratively to ensure there is no business impact
• Using high level of problem solving and critical thinking skills to engage in time-bound tasks
• Industry standard business hours with rotational shifts to support global customers
• Delivery locations across India encouraging relocation based on business requirement

BCA; B.Sc; B.Com; BBA/ Any 3 years Graduation program (UG full time degree)

Cognizant is looking for BCA / BCM , B .Com , B.Sc , BBA / BBM / BBS , Any Graduate profile candidates.