GTS Systems Services Graduate Job In Ibm In Across India
- July 2021 Start Date
- Collaborate with stakeholders of all levels
- Permanent position, based in Sydney
What will I be doing?
Research internal resources and knowledge bases to find resolution
Collaborate with other team members to achieve satisfactory resolution of customer issues
Escalate to other support groups when necessary and follow up with them to ensure resolution in a timely manner
Ensure regular updates to customer by call back and follow up e-mails
Communicate resolution to the customer and reach an agreement of case closure.
Help maintain internal resources and knowledge bases by documenting findings and suggesting improvements
Participate in internal projects and continuous improvement initiatives
Follow established processes for effective management of support incidents
On call, shift, stand by duties
What skills and experience do I need to be successful in this role?
For our business roles we will consider all degrees including Engineering, IT or similar technical fields
Ability to work collaboratively as part of a team, as well as working independently when required.
A growth mindset, and commitment to continuous learning and personal development
Ability to thrive in an ever changing, technology-based environment
Experience in technical customer support role will be considered as advantage
Excellent written and verbal communication skills and interpersonal skills
Good planning and organization skills
Good computer skills, including MS Office and web navigation
Troubleshooting and analytical thinking skills to identify and resolve problems
Ability to research available resources and work instructions to find resolution
Ability to work and follow up with multiple support groups within the organization to resolve customer issues
Ibm is looking for Any Graduate profile candidates.
Short Job Information
