Guest Service Associate Front Office Job In Marriott International In Goa, Goa / Barangay Salog

POSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension Receive, record, and relay messages accurately Log all guest requests or issues into computer, contact appropriate individual or department (eg.

, Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features, property amenities, and local areas of interest May process room service orders, answer questions on menu selection and record transactions in point-of-sale system Assist guests with accessing internet and guestroom entertainment Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language, and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others, and support team to reach common goals Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise

Marriott International is looking for .

Marriott International is looking for Any Graduate / Post Graduate profile candidates.