Immediately Looking For Senior Manager Customer Service Delivery Job In Rdp Workstations Private Limited In Hyderabad / Secunderabad, Telangana

Job description RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment A service delivery manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands A service delivery manager needs to perform a variety of tasks including monitoring internal processes and improvising the process, tracking KPIs, leading a team to solve customer problems, and driving client satisfactionSpecial Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.

in/jobs/detail/senior-support-delivery-manager-369 Roles and Responsibilities 1 Leading the service delivery team, managing conflict, and ensuring that the processes and tasks are carried out efficiently2 Monitoring and managing Helpdesk and Desktop Support processes are on track for the consistent delivery of a high level of client service3.

Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary4 Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery5 Analyzing third-party as well as internal processes and creating strategies for service delivery optimization.

6 Supervising desktop support engineers to facilitate continual improvements in service delivery environment7 Assessing customer feedback and using your creativity to establish, improve, and refine services8.

Providing accurate and regular reports to the management on performance of the customer service delivery9 Customer Incident Management for major service incidents10 Understand and follow the Customer Satisfaction (CSAT), Customer Effort Score (CES) & Net Promoter Score (NPS) methodology.

Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-support-delivery-manager-369 Desired Candidate Profile 1 Education: Master's /Bachelor's degree with ITIL certification 2 Experience: Minimum 8 years of experience in a technical support environment.

3 Age: Minimum 35 Years to Maximum 40 Years 4 In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery 5.

Should have working knowledge on the Ticketing Tool System 6Proven expertise in people management and leadership 7Capacity to train and guide team members.

8Ability to manage and prioritize tasks efficiently 9Excellent verbal and written communication skills 10.

Immediate Joiners are preferredSpecial Note: Job Application will be considered ONLY if applied through the below Link:https://rdpin/jobs/detail/senior-support-delivery-manager-369 Perks and Benefits 1Salary - Best in the Industry2.

Incentive - Best in the Industry3Medical Policy for the Candidate Family4Career Growth.

A Service Delivery Manager Plays A Vital Role In Boosting The Customer Experience By Ensuring The Smooth Delivery Of Top-notch Services That Meet And Exceed Customer Demands.

Rdp Workstations Private Limited is looking for Masters In Technology (m.tech/m.e), Master In Computer Application (m.c.a) profile candidates.