International Technical Support / Upto 6lpa Job In Ghrs Training Llp In Pune

International Sr Technical Support ExecutiveMin 2 yr experience required Salary - UPTO 6 LPA 5 working days 2 rotational off Work Form Office Location - Hinjewadi , Pune Both side cab is available For more details please contact Mihir - 9587589705 Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support Excellent communication skills C1 equivalent proficiency Displays excellent customer service skills and capabilities Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries Maintain response and resolution speed as defined by SLOs Keep high customer satisfaction scores and follow quality standards in 90% of cases Use existing knowledge base to provide a customer facing root cause assessment Provide customer facing bug progress summary using available tools and platforms.

Handle escalations raised by customers and partners Handle consults from the lower tier to assist in case resolution Good presentation and client Interfacing skills Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects Confidently communicates current performance and improvement ideas with client

International Technical Voice Process Min 2 Yr Experience Required Salary - Upto 6 Lpa 5 Working Days 2 Rotational Off Work Form Office Location - Hinjewadi , Pune Both Side Cab Is Available For More Details Please Contact Mihir - 9587589705

Ghrs Training Llp is looking for Bachelor Of Technology (b.tech/b.e), Master Of Education (m.ed), Bachelor Of Business Administration (b.b.a), Master Of Business Administration (m.b.a), Bachelor In Hotel Management (b.h.m), Bachelor Of Commerce (b.com), Master Of Commerce (m.com), Bachelor Of Arts (b.a), Masters In Arts (m.a), Post Graduate Programme In Management For Executives (pgpx), Bachelor Of Education (b.ed), Masters In Technology (m.tech/m.e), Bachelor Of Computer Application (b.c.a), Master In Computer Application (m.c.a), Bachelor Of Science (b.sc), Pgdm profile candidates.