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Cognizant Technology Solutions India Pvt Ltd Vacancy For International Voice Process Tech Support Sfdc Cert Preferred

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Latest job for International voice process tech support sfdc cert preferred in Cognizant technology solutions india pvt ltd at Pune location. Find jobs in Pune for International voice process tech support sfdc cert preferred job. Read full job details bellow to apply for the post of international voice process tech support sfdc cert preferred.

International Voice Process Tech Support Sfdc Cert Preferred Job

Cognizant Technology Solutions India Pvt Ltd
Job in Pune for Any Graduate / Post Graduate
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Vacancy Details
International Voice Process-Tech Support(SFDC Cert. Preferred)
Introduction:
We are looking for an enthusiastic and technology proficient individual with excellent communication skills. The candidate should have a basic understanding of CRM, networking, database concepts, etc.
Responsibilities:
  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery

Requirements:
Overall Experience-
1 to 4 years
Mandatory Skills/Experience-
  • Excellent written and verbal communications skills (English)
  • Should have at least 1 year of international voice process experience (Not applicable for PE)
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically
Desirable Skills/Experience-
  • Proficient in Tier 1 Production trouble shooting skills €“Windows, Networking etc
  • Ability to communicate complex technical issues in €œCustomer friendly€ language
  • Understanding of basic networking, computer troubleshooting skill
  • Basic understanding of cloud / CRM concepts
  • Basic understanding of database concepts and data management (SQL) (preferable)
  • Excellent Soft skills & Communications skills (Voice & Email) to handle customers across the globe
  • Ability to prioritize and escalate cases as required
  • Ability to search and understand the knowledge base, contribute in crating content
  • Good typing skills and willing to work in 24X7 environment
  • Sales Force Certification preferred

Benefits:
  • Exposure to the best CRM product in the world today
  • Competitive salary at par with the best in the industry.
  • Flexible and employee friendly environment.

What other companies call this role?
  • Salesforce Certified Engineer-Voice
  • International Voice/Salesforce certified Administrator
  • Salesforce certified Advance administrator
  • International Tech consultant- Salesforce certified
  • Salesforce certified marketing cloud-Tech Support
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Candidate Profile
We Are Looking For An Enthusiastic And Technology Proficient Individual With Excellent Communication Skills. The Candidate Should Have A Basic Understanding Of Crm, Networking, Database Concepts, Etc.
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Pune
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
Job Type : Full-time
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