It Administrator Job In Taskus In Gurgaon / Gurugram, India

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there If that's something you want to be apart of, apply today!KEY RESPONSIBILITIES: Provide excellent customer support services to all staff End-to-end ownership of staff ITissues, including troubleshooting, diagnosing, resolving, and documenting each request.

Triage incoming IT requests and resolve or assign them to proper team members Resolve problems in alignment with established service level goals (SLAs) and SOPs Assist in maintaining an inventory of staff hardware and software Produce concise and detailed technical documentation, including updating existingdocumentation to ensure accuracy Image, setup, and deploy new computers via JAMF.

Administer accounts in Google Workspace and other applications and platforms Provide remote help desk / IT administration support Training CS staff on various software, hardware, and enterprise systems Resolve issues requiring quick and clear communications Assist in the shipping & receiving of IT products.

Assist users with software programs and adjusting settings on existing platformsQUALIFICATIONS: 1+ years of experience in an IT Support or Help Desk environment 1+ years of experience servicing various Apple Mac laptops Some experience supporting IT systems and platforms in a Software as a Service (SaaS)environment supporting staff and their endpoints in a diverse and remote workforce.

Start-up experience a plus A positive and 'Work to Win' attitude Assist with onboarding and offboarding of CommentSold staff Commitment to staying current on technology and best practices Comfortable with written and verbal communication.

Ability to work with deadlines Knowledge of Mac OS and the Apple ecosystem Some experience with the Google Workplace environment is a plus Knowledge of Zendesk ITSM tool a plus.

Experience with JAMF a plus Ability to set up, troubleshoot, and administrate a wide variety of applications Excited about technology and its impact, keeping abreast of industry trends, and learningand adapting skill set quickly and accordingly Demonstrate a reliable and methodical approach to troubleshooting complex andcomplicated issues.

Excellent interpersonal and customer service skills, including solid voice, chat, and writtencommunications Strong organizational and time management skills with exceptional attention to detail Experience, comfort, and/or adaptability in a fast-paced entrepreneurial environment Ability to work well in a team environment with a professional and positive attitude Demonstrate sound judgment, maturity, and the ability to handle sensitive andconfidential information with discretion.

Commitment to diversity and inclusionIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!TaskUs is an Equal Opportunity Employer

Taskus is looking for .

Taskus is looking for Any Graduate / Post Graduate profile candidates.