It Operations Engineer Sap Btp Job In Shell In India, Bengaluru / Bangalore

Shell began operations in India more than 80 years ago At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level To date, we have invested more than US$ 1 billion already in India's energy sector alone, in socially and environmentally responsible ways Shell is the only global major to have a fuel retail license in IndiaThe Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey.

Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systemsWhere you fit inThe IT Operations Engineer will become a key player in operating Shell's central SAP Business Technology Platform (BTP) You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAPWhat's the roleAs an IT Operations Engineer, you are responsible to help resolve issues ensuring business continuity for Shell's BTP Landscape.

The role offers the opportunity to upskill in SAP's latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the serviceYou will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:

• Provide second line operational IT support for BTP including ticket resolution on BTP
• Work on incidents raised against the BTP platform
• Work on problem tickets to find a root cause of a problem or incident
• Help in automating tasks using java or python scripting
• Executing requests to deliver new demands from customers
• Maintain Azure VM's that run BTP connectivity services
• Be involved in delivering new capabilities on the BTP platform
• Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
• Support incidents per Business Service Level Agreement (SLA) Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA
• Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
• Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
  
  
• Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers

What we need from you

• Educated to a degree level in information technology
• Excellent communication and influencing skills
• Good customer liaison skills across all organization levels
• Work well under pressure Deliver solutions fast, but to quality and in a compliant way
• Able to work on shift to cover support users in other countries.
  
  
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment
• Conceptual understanding of networks (routers, firewalls, ip networks)
• Concepts of SDI integration with SCP and other source systems
• Concepts of CPI development & trouble shooting
• Fiori Configs for SAP BTP/SCP Neo
• Fiori Configs for SAP BTP/SCP CF
• End-user Management in SAP BTP/SCP
• Understand OSI model (application vs network)
• Understand API's and managing API's
• Have knowledge of scripting languages and automation
• Experience with SAP Basis administration and database management
• Concepts of microservices and/or containers
• Experience with remote product administration, maintenance, troubleshooting and upgrades
• Security vulnerability notes & CVE notes - Assess impact, relevancy and plan and deploy remediation
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment
• Knowledge of platforms like Azure, AWS or BTP
• Knowledge of SAP HANA administration, Cloud Integrations
• Experience in IT Service Management
• Basis skills in HANA DBA and/or HANA Performance tuning is a bonus
• Experience working with information risk management controls and ITIL processes
• Expertise skills in Oracle DBA and/or ABAP Performance tuning is a bonus.
  
  

Shell is looking for .

Shell is looking for Any Graduate / Post Graduate profile candidates.