IT Technical Analysis Job In Dell In Bangalore
We are looking for an IT Specialist to work in our organisation who will be responsible for managing the day today IT support In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the office building The IT Specialist will also be the main point of contact for employee who are experiencing computer issues This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth
Key Responsibilities:
Installs and supports both hardware and software components for user group.
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources
Addresses and resolves hardware, software and customer issues
Engages users to determine their potential future business requirements
Provides positive customer experience with each customer interaction.
Essential Requirements:
Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 year’s relevant experience
Ability to develop business relationships and communicate effectively with the user community
Basic troubleshooting skills
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
Applies basic understanding of customer service techniques as required to address PC
Problems
Desirable Requirements:
Builds trust; explains the rationale behind processes, approaches and decisions
Anticipates future needs based on past transactions
Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline
Dell is looking for B.E. / B.Tech profile candidates.
Short Job Information
