KDP Support Analyst Job In Amazon In Chennai
Job Description
Should be willing to work in night shifts
Excellent written and verbal communication skills required
Must be able to interact with an external parties like customers and suppliers comfortably
Process and respond to phone calls and emails received from publishers
Respond to queries sent to the KDP forums.
Investigate payment concerns brought up by customers
Route payment concerns to Accounts Payable
Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove certain content as it is identified by the QA team.
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Work on developing responses for common questions
Work with customer service manager in documenting process flows
Eligibility
Fresher’s or candidates with 0-5 years of work experience can apply
Immediate Joiners only
Any Graduation, Graduation completion is Mandatory
Candidate pursuing Graduation or awaiting results will not be eligible to apply
Candidates from BPO Background are preferred
Shifts: Complete Night Shift
Preferred Qualifications
Additional computer skills certifications in web technologies are preferable
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to publishers
Basic familiarity with web technologies and html is highly desirable
Strong analytical skills required Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them
Detail-oriented and process-focused.
Must be able to follow the process and document interactions as per requirements in clear and concise manner
College graduates preferred, not mandatory
Amazon is looking for Any Graduate profile candidates.
Short Job Information
